Terms of Service

1. Acceptance of Terms

By accessing or using EaseBG services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, please do not use our services. When registering an account, you must check the box to agree to these Terms and our Privacy Policy.

2. Description of Service

EaseBG provides AI-powered image background removal services through our web application and API. We offer free and paid plans (Pro, Business, Enterprise) with varying credit allowances, resolution options, batch processing capabilities, and team seats.

3. User Accounts

You must create an account to use our services. You are responsible for maintaining the security of your account and password, and for all activities under your account. You must be at least 13 years old to use our services. Notify us immediately of any unauthorized account use.

4. Acceptable Use

• Do not use the services for any illegal or fraudulent activities
• Do not upload copyrighted images without permission
• Do not attempt to reverse engineer, decompile, or disrupt our services and AI models
• Do not share account credentials or engage in bulk automated abuse
• Do not upload content that is illegal, pornographic, violent, or infringes on others' rights
• Do not use the services to develop products that directly compete with our platform

5. Credits and Billing

Each background removal task consumes credits (configurable by system admin). Free plans receive a monthly credit allowance. Paid plans include more credits (Pro: 100/month, Business: 500/month, Enterprise: 2,500/month). Subscription credits carry over with their original expiry and do not reset at the end of each billing cycle. Credit pack purchases are valid for 12 months from the purchase date. Monthly plans are billed on the same date each month; yearly plans offer approximately 20% savings.

6. Refund Policy

Refunds are available within 7 days of payment. The refundable amount is calculated based on your actual credit usage — the more credits you've consumed, the lower the refund. Credit pack purchases follow the same prorated refund policy. Downgrades take effect at the end of the current billing cycle; upgrades take effect immediately with the new plan fee charged in full (no proration). To request a refund, contact [email protected] with your order number.

7. API Terms of Use

• API access is available to Pro, Business, and Enterprise plan users only
• API requests require authentication via API Key —keep your keys secure
• API has monthly request quota limits (Pro: 1,000/month, Business: 10,000/month, Enterprise: 50,000/month)
• Requests exceeding the quota will be rejected; you can purchase additional credit packs
• API response data may not be used to train competing AI models
• We reserve the right to rate-limit or suspend accounts that abuse the API

8. Intellectual Property

The EaseBG platform, including its AI models, source code, interface design, and trademarks, is the intellectual property of EaseBG. You retain copyright of images you upload. Output images processed through our service belong to you and may be used for personal and commercial purposes. You warrant that uploaded images do not infringe on third-party intellectual property rights.

9. Account Termination

You may delete your account or cancel your subscription at any time in Settings. If you violate these Terms, we may suspend or terminate your account at any time without refund. Upon account deletion, all associated data (personal information, history, billing records) will be permanently deleted and cannot be recovered.

10. Limitation of Liability

EaseBG provides services on an 'as is' basis, without express or implied warranties of accuracy, reliability, or availability. EaseBG is not liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our services. In no event shall EaseBG's total liability exceed the fees you paid in the preceding 12 months.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated in advance via email or in-app notification. Continued use of the services constitutes acceptance of the modified Terms. If you materially disagree, you may stop using the services and request a refund per our refund policy.

12. Contact

For questions about these Terms, contact [email protected].