Data Privacy
Troubleshooting# Data Privacy
Your privacy matters. Here's how we handle your data at EaseBG.
## Image Storage
- Uploaded images are stored temporarily for processing
- Processed results are kept based on your plan's retention period:
- Free: 7 days
- Pro: 90 days
- Business: 365 days
- Enterprise: Custom
- After the retention period, images and results are automatically deleted
- You can manually delete any image from your history at any time
## Data Deletion
1. Delete a single result: Go to History > click Delete on the item
2. Delete all history: Go to Settings > Clear All History
3. Account deletion: Contact support to request complete account deletion
> Account deletion removes all associated data including profile, history, and billing records. This action is irreversible.
## Data We Collect
- Account information: Email, name (for identification)
- Usage data: Number of images processed, credits used (for billing)
- Payment data: Handled by our payment processor (Stripe) — we do not store card numbers
## Data We Do NOT Collect
- We do NOT access or analyze the content of your images
- We do NOT sell your data to third parties
- We do NOT use your images for model training without explicit consent
## GDPR Compliance
- You can request a data export at any time
- You can request data deletion at any time
- Contact support with subject "GDPR Request" for data inquiries