Common Errors
Troubleshooting# Common Errors
Here are solutions to the most common errors you might encounter.
## "File too large"
Cause: Image exceeds 25MB limit.
Solution: Compress the image or reduce resolution before uploading.
## "Unsupported format"
Cause: The image format is not supported.
Solution: Convert to JPG, PNG, WebP, or BMP format.
## "Insufficient credits"
Cause: You don''t have enough credits for processing.
Solution: Upgrade your plan or purchase a credit pack.
## "Processing failed"
Cause: The AI model couldn''t process the image.
Solution: Try a different image or check if the image is corrupted.
## "API rate limit exceeded"
Cause: Too many API requests in a short period.
Solution: Reduce request frequency or upgrade your plan for higher limits.
## Still Having Issues?
Contact our support team with:
- A description of the problem
- The error message
- The image that caused the error (if applicable)